Not Making A Call Is Still Making A Decision

Today, the whole world is lamenting the fate of the New Orleans Saints. They had the game in hand until a flabbergasting no-call by the officials on a play that was pass interference by anyone not Bird-Boxing themselves kept the Saints from a seat at SuperBowl 53. The paralysis experienced by the officials, unable to […]

It Is Personal, It’s Business

Yes, the actual quote is “It’s not personal, it’s strictly business” but in this day and age when so much has been replaced by online commerce, home delivery, and digital communication it’s nice to see a trend toward customer service. My brother-in-law just recently purchased a new Suburban for his growing family, and the message […]